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Gift Certificate FAQ

Redeeming Gift Certificates

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store
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Please enter your Gift Certificate redemption code:

We're Roots

In 1973,our founders launched Roots with their first product,By drawing inspiration from the world around them,combining style and an unwavering commitment to outstanding quality and craftsmanship,the Roots'negative heel'shoe was born,Featuring a heel lower than its toe,this quirky design improved posture and provided comfort with every step,Introduced on August 15,1973,the Sport Roots Shoes was sold out by the end of the month and the waiting list began.

What started as one store on Yonge St,in Toronto has since grown into 115 stores nationwide with over 2.000 Canadian employees.