1. We are free shipping to all over the world. Please confirm your shipping address before pay for it, and have better to leave your phone number for contacting. Please provide a valid email address and check it again after you purchased for any updated information.

2. Items are generally shipped out within 24 hours after payment has been verified (Sat. & Sun. and most national holidays excluded.).

3. Free shipping to worldwide by UPS, DHL Express, EMS (7-10 shipping days).

4. Once we ship your package, we will send you tracking number once it available. we always have to order gift-wrapped. So you do not need to pay the customs tax. depending on the destination, holidays and factors beyond Postal Service's control. If there is a little delay, please have more patience.

Return policy

1. We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, You must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or used, with all tags attached.

2. You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:

1) We sent the wrong item (It is hardly happened).

2) The item received is damaged in transit (Occasionally).

Once you have requested and received your Return Merchandise Authorization (RMA) number, we will send a replacement, along with a postage-paid mailing envelope for return of the wrong/damaged item. You also can require us to send it with your next order so that you can save the shipping fee.

1. For large bulk orders, we may ask that you return samples of the wrong/damaged item along with the remaining items. The details will be included with the RMA.

2. All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.

3. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection.

4. All returned merchandise should be sent to the shipping address we email you after you get our feedback here!

Exchanges

1. We will accept exchanges for a different color within 30 days of the original order dispatch date. Please contact us with your Order ID or one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

2. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or used, with all tags attached.

3. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection. Shipping and handling charges are non-refundable.

Refund

You may return your unopened, original condition items for a refund within 30 days of the order ship date. (If you discover that the item is wrong/damaged after the package is opened, we will send you a replacement; please see Replacement above). Refund will be of the item purchase price, excluding shipping & handling.

Friendly Notice: If you do not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

At roots--canada.com, we guarantee the quality and workmanship of the products we sell and your complete satisfaction is our ultimate goal!

Our Guarantee

roots--canada.com guarantees your complete satisfaction with every product you purchase from us. If you're not completely delighted with your purchase, contact us within 10 days to arrange for the return of any unopen product, and we'll gladly provide you with a full refund, credit or exchange.

Damaged Shipments

Examine your shipment carefully as soon as it arrives. Please contact us within 10 days to report your receipt of any damaged items. We'll send a replacement right away and make arrangements for the return of the damaged items.

Defective Products

If a product purchased from roots--canada.com proves to be defective, we'll replace the merchandise.

A: To see a complete list of payment options accepted on the roots--canada.com website,
Q: HOW CAN I CHECK THE STATUS OF MY ORDER?
A: If you have your order confirmation number, click here to check the status of your order. To learn about more about order tracking,
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
A: Allow 3-10 business days for receipt within the United States. This time frame includes both processing and shipping time.
Q: WHAT ARE THE COSTS?
A: We offer free shipping to any part of the United States
Q: WHAT IS YOUR RETURN POLICY?
A: To see our Return/Exchange Policy and instructions for making a return or an exchange, click here.
Q: WHY CAN'T I PRINT MY RETURN LABEL?
A: If you are experiencing difficulty printing your return label, we are happy to assist you.
Q: I DIDN'T RECEIVE AN ORDER CONFIRMATION OR SHIPMENT NOTIFICATION BY EMAIL. HOW CAN I GET ANOTHER COPY?
A: If you have your order confirmation number, click here to check the status of your order. If you do not have your order confirmation number and did not receive a copy of your order confirmation or shipment notification, contact us here. To learn more about order tracking
Q: WHY DOESN'T THE TRACKING NUMBER WORK?
A: It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact us.
Q: UPS SAYS MY ORDER WAS DELIVERED BUT I DID NOT RECEIVE IT. WHAT CAN I DO?
A: A Customer Service associate will be happy to assist you. Contact us here.
Q: HOW CAN I GET A DISCOUNT THAT WASN'T APPLIED TO MY ORDER?
A: Please contact roots--canada.com Customer Service here with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied once the order has been shipped.
Q: WHAT IF I FIND THE SAME ITEM ON ANOTHER WEBSITE AT A
BETTER PRICE?
A: If you find your exact item for a lower price on another website within 10 days of placing your order, we will refund you 100% of the difference between the lower price and roots--canada.com price. We'll even refund the difference if we lower the price at roots--canada.com!
Q: DO YOU CARRY A SPECIFIC BRAND/SIZE/COLOR/WIDTH?
A: Below are two quick and easy ways to find the products you are looking for:
Click on the "Advanced Search" link at the top of this page and you will be taken to a page where you can select multiple search criteria, including brand, color, size, and width. After making your selection, the results of your search will be displayed.
Click on the "Brands" link at the top of this page and you will be taken to a page that includes our complete list of brands. Click on any brand link to view all products that we currently carry for that brand.
Q: DO YOU SHIP TO ADDRESSES OUTSIDE THE U.S.?
A: roots--canada.com does not offer international shipping at this time. Please continue to check back and we would love to hear from you if you are in a country that wants to see roots--canada.com available!
Q: DO YOU SHIP TO PO / APO ADDRESSES?
A: At this current time, we do not ship to PO boxes and APO addresses. We apologize for the inconvenience and are working on having this live as soon as possible.

Q: DO YOU HANDLE BACK ORDERS?
A: No. roots--canada.com does not handle back orders.
Q: WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER?
A: roots--canada.com charges a credit card at checkout. In the event that your order ends up being cancelled by roots--canada.com, you will be refunded. This can take an additional 2 – 10 business days to post to your account, depending on your credit card company.
Q: DO YOU SELL GIFT CERTIFICATES?
A: Yes. Buying roots--canada.com Gift Certificates is quick and easy. To buy a roots--canada.com Gift Certificate, click here. Or, to learn more about roots--canada.com Gift Certificates,
Q: HOW DOES roots--canada.com CALCULATE SALES TAX?
A: Unless specifically indicated, roots--canada.com is the seller of items purchased on our site.
Items sold by roots--canada.com are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.